In our latest podcast episode, we had the pleasure of hosting a conversation with Jason Lang, the industry lead for financial services and insurance at kipi.ai, and Josh Walker, VP of Analytics at Sedgwick. The discussion offered a comprehensive look into Sedgwick’s data transformation journey, driven by their adoption of modern data solutions, including Snowflake. Here are the main takeaways from this insightful fireside chat.
Sedgwick’s Evolution in Claims Management
Sedgwick, a global third-party claims administrator, has long been recognized for its focus on the casualty sector but has significantly expanded into property, workforce absence, and other specialty areas. This growth has underscored the need for a dynamic data strategy capable of supporting a wider array of services and clients.
As Josh Walker detailed, Sedgwick’s legacy data systems, which were fragmented across on-prem databases by business units, posed challenges for integration and data migration. When Sedgwick partnered with kipi.ai, their transition to Snowflake created a streamlined and agile data environment, allowing for improved data accessibility and integration across the business.
Snowflake’s Role in Streamlining Processes
Snowflake became the cornerstone of Sedgwick’s transformation, enabling the company to unify and scale its data infrastructure. By moving to a cloud-based platform, Sedgwick could prioritize automation, particularly for handling low-touch claims, freeing up their workforce to focus on more complex cases. The partnership with kipi.ai further ensured that Sedgwick was equipped to modernize additional elements of their tech stack.
For instance, projects involving data modernization were streamlined through improved data governance and structuring. Sedgwick achieved significant efficiency gains with tools like dbt for data transformations and Fivetran for ELT, reinforcing their commitment to staying ahead in a competitive landscape.
Embracing Data Sharing and External Collaboration
Sedgwick’s data strategy is also expanding to include client collaboration, especially with those using Snowflake. This forward-thinking approach opens doors for secure and seamless data sharing, which, while still developing, holds potential for enhanced client partnerships.
AI and Analytics in Action
Sedgwick isn’t stopping at cloud migration; they’re actively exploring the role of AI in claims management. Potential applications range from AI-driven document summarization to advanced image analysis designed to enhance operational efficiency. Walker emphasized that Sedgwick’s approach to AI aims to empower their employees by reducing administrative load, allowing them to focus on high-impact claims.
Key Takeaways for the Industry
Sedgwick’s journey exemplifies how data transformation can redefine an organization’s capabilities. Sedgwick is setting a benchmark in claims management by modernizing data infrastructure and leveraging AI. Jason Lang commended the company for its innovative approach, noting that partnerships and advanced data solutions can drive substantial value and adaptability.
This conversation highlights valuable lessons for any organization navigating data modernization, especially within the complex world of claims management. Sedgwick’s story reinforces the industry’s evolving landscape and the critical role of data in achieving resilience and growth. For a deeper look, be sure to listen to the full episode!
About kipi.ai
Kipi.ai is a leader in modern data solutions, helping organizations transform their data infrastructure and achieve scalable business results. As an Elite Snowflake Partner, kipi.ai specializes in AI-driven data centralization, automation, and advanced analytics. Through strategic partnerships and innovative technologies, kipi.ai empowers businesses to thrive in an AI-powered world. For more information, visit www.kipi.ai.
